RETURN POLICY

If you receive an item, significantly not as described please contact us immediately and we can assess the situation, we will review our photos and videos. We won't be able to accept any returns/exchanges/discounts with claims past 24 hours after delivery date and security tags have been removed or tampered.

Most of our items are on a consignment basis, and once we sell the item, we pay the consignor, and due to this reason, we don't accept returns or exchanges.

• 20% non-refundable downpayment to reserve
• All sales/reserved items are final
• 4% Credit card fees are non-refundable
• 6% Affirm fees and interest paid are non-refundable
• 100% Authentic or your money back

All items are guaranteed authentic but if an item is proven to be not authentic we will process your refund. Feel free to have it authenticated for your peace of mind. For disputes, we will honor certificates from reputable companies, Entrupy and Leather surgeons and Bababebi only. 

• For disputes, we will honor Authenticity Certificates from Leather Surgeon, Bababebi and Entrupy only.
• We don't honor certificate of authenticity based on photos or authenticators who are resellers/consignment stores as well
• When returning make sure our tags are not removed/altered (we shipped all items with serial coded tags with "not returnable if tag is removed")

 Authenticity Guaranteed

We physically inspect all bags for authenticity with an additional third party Entrupy authenticity certificate (Chanel and Hermes) or Bababebi Certificate (Hermes)